Online Bill Pay

Frequently Asked Questions

• Why isn’t my previous payment shown?

  Payments made prior to the statement date for the previous balances are not reflected on this statement. Only remaining balances due are shown. Any payments made after the statement date will be reflected on your next statement.

• How much do I really owe?

  You are responsible for the amount listed in the PATIENT RESPONSIBILITY box. If you disagree with how your insurance paid on your account, please contact your insurance company first prior to contacting our billing office.

• What is my insurance status?

  You will not receive a bill from us until your insurance has paid. If you did not provide us with the correct insurance information upon check-in, you will be billed privately. We are happy to re-bill your claim to the appropriate insurance plan(s) if you supply us with the correct information within 60 days of your appointment.

• What if my insurance doesn’t pay?

  If payment is not received by your insurance company, you are responsible for the outstanding balance on your account. It is your responsibility to know your insurance information and present the correct information to us upon check-in for your exam. If you do not present us with the correct information, we will consider your account private pay. If your insurance has changed, please call us with your new insurance information.

• Why did I receive 2 bills?

  This is a statement for services rendered by our office and charges for these services will not be shown on any other bill. You may receive a separate bill from the lab, the outpatient surgery center, pathology, or the hospital for services provided there.

• What if I cannot pay in full?

  Please call our billing department at (602) 216-6082 to discuss the possibility of a payment plan.

• What insurance are you contracted with?

  We are contracted with most major medical plans. Please call our office for the most current information regarding insurance companies with which we are contracted. You will still be responsible for your deductible, co-pay, or any amount your insurance plan deems patient responsibility.

• What does Medicare pay on exams?

  Medicare pays 80% of medical claims AFTER your deductible has been met. You are responsible for your co-insurance in accordance with your plan.